Important Note: These Terms and Conditions constitute a legally binding agreement between you ("User") and p569 ("Platform"). By registering, logging in, or using any part of the p569 platform, you confirm that you have read, understood, and agreed to be bound by all provisions contained in this document.
1Acceptance of Terms
These Terms and Conditions ("Terms") govern the use of the p569 platform, accessible via the official website at https://p569.vu and the p569 mobile app. This document applies to all users who browse, register, or use any services offered by the platform.
By accessing or using the p569 platform, you acknowledge that you have read and fully understood these Terms. If you do not agree with any part of these Terms, you are required to stop using the platform immediately.
These Terms may be updated from time to time. Continued use of the platform following any amendment is considered acceptance of the updated terms.
P569 reserves the right to modify, suspend, or terminate any part of the platform at any time without prior notice. p569 shall not be liable to you or any third party for any modification, suspension, or termination of services.
2Eligibility & Registration
To use p569 services, you must meet the following eligibility requirements:
- Be at least 18 years old on the date of registration.
- Having full legal capacity to enter into a binding agreement.
- Not appearing on any prohibition or restriction list related to online gaming activities.
- Providing truthful, accurate, and complete information during the registration process.
- Not registering on behalf of another person or entity without valid authorisation.
Warning: p569 carries out a strict KYC (Know Your Customer) verification process. Any false information provided during registration may result in immediate account closure and forfeiture of all funds held in that account.
During the KYC process, you may be asked to provide valid identification documents such as a Malaysian Identity Card (MyKad) or passport, proof of current residence, and relevant payment documents. All submitted documents will be processed securely and confidentially in accordance with the p569 Privacy Policy.
3User Account
Each user is only permitted to hold one (1) active account on the p569 platform at all times. Registration of more than one account by the same individual is strictly prohibited and may result in the closure of all associated accounts.
You are fully responsible for:
- Maintaining the confidentiality of your account password and not sharing your login credentials with anyone.
- All activity that occurs in your account, whether authorised or not.
- Notify p569 immediately if you suspect your account has been accessed without authorisation.
- Ensuring that your personal information in the account remains accurate and up to date.
p569 provides two-factor authentication (2FA) for additional account security. We encourage all members to enable this feature to protect their accounts.
P569 shall not be liable for any losses arising from unauthorized third-party use of your account, particularly where such losses result from your own negligence in safeguarding your login credentials.
4Deposit & Withdrawal
P569 supports a wide range of payment methods popular in Malaysia, including DuitNow, FPX, Touch 'n Go eWallet, Boost, and GrabPay. All transactions are processed through secure payment channels protected by high-grade encryption.
Deposit Terms:
- The minimum deposit amount is as stated on the platform's deposit page.
- All deposits must be made using a payment method registered in your own name.
- P569 reserves the right to verify the source of funds before processing deposits in certain situations.
- Deposits made using third-party cards or accounts will not be accepted and will be returned.
Withdrawal Terms:
- Withdrawals can only be processed to a bank account or e-wallet registered under the same name as the p569 account holder.
- The KYC verification process must be fully completed before the first withdrawal is permitted.
- Withdrawals are typically processed within 5 to 30 minutes for DuitNow and e-wallet methods.
- P569 reserves the right to delay withdrawals for security review purposes in suspicious cases.
Withdrawals made before fulfilling the wagering requirements of an active bonus will result in cancellation of that bonus. Please check your bonus balance before making a withdrawal.
5Bonus & Promotions
P569 offers a variety of bonuses and promotions from time to time to reward our loyal members. All bonuses are subject to wagering requirements and specific terms stated in each promotional offer.
General Bonus Terms:
- Each bonus may only be claimed once unless otherwise stated in the relevant promotion's terms.
- Bonuses cannot be directly converted to cash without meeting the specified wagering requirements.
- Bonus wagering requirements must be met within the specified time period before a withdrawal can be made.
- P569 reserves the right to cancel bonuses if there is evidence of abuse or fraud.
- Accounts registered solely to claim bonuses without genuine intent to play may be suspended.
Welcome bonuses are available to new members making their first deposit only. Detailed wagering requirements for each bonus can be viewed on the promotions page when you log in.
P569 reserves the right to modify, suspend, or terminate any promotion at any time. Any changes to an ongoing promotion will be communicated to affected members via email or in-platform notification.
6Game Rules
All games available on the p569 platform operate using a Random Number Generator (RNG) that has been independently audited by recognised third-party certification bodies. This ensures that every game outcome is truly random and cannot be manipulated.
General Game Rules:
- Game results displayed on the platform are final and cannot be disputed unless there is clear evidence of a technical error.
- In the event of a technical disruption during gameplay, the affected round may be cancelled and the bet will be returned to the user's account.
- The use of automated software, bots, or any tools that assist in gameplay is strictly prohibited.
- Collaborative strategies between players to manipulate game outcomes are a violation of these Terms.
For live casino games, all interactions with dealers are recorded for dispute resolution and quality control purposes. Discourteous or inappropriate conduct towards dealers may result in suspension of access to the live casino section.
All p569 games undergo regular audits to ensure the Return to Player (RTP) percentage remains within the specified range and is published transparently.
7User Conduct
P569 platform users are required to conduct themselves with courtesy and responsibility at all times when using all services offered. The following behaviour is strictly prohibited and may result in disciplinary action, including account closure:
- Using abusive, threatening, or offensive language in live chat or any communication with the support team.
- Attempting to access another user's account without authorisation.
- Spreading false or misleading information about the p569 platform.
- Engaging in any activity that may disrupt the normal operations of the platform.
- Using the platform for money laundering or any other illegal financial activities.
- Sharing content that infringes the copyright or intellectual property rights of third parties.
p569 cooperates fully with authorities in investigations related to illegal activities. Any information required by the authorities will be provided in accordance with the applicable legal procedures.
8Privacy & Security
Your privacy is the top priority of p569. The collection, use, and disclosure of your personal data is governed by the p569 Privacy Policy, available at Privacy Policy page us.
By using the p569 platform, you agree that:
- P569 may collect and process your personal data for the purposes of account management, identity verification, and fraud prevention.
- Your financial transaction information is stored securely and used solely for processing payments and complying with legal requirements.
- P569 will not sell or rent your personal data to third parties for marketing purposes.
- Cookies and similar tracking technologies are used to enhance the user experience on the platform.
All communications between your browser or app and the p569 servers are protected by 256-bit SSL encryption. Sensitive information such as passwords and payment details is never stored in plain text.
9Account Closure
You may close your p569 account at any time by contacting our customer support team. Prior to closure, all active bonus wagering requirements must be fulfilled, and any net balance withdrawal may be made following the standard procedure.
P569 reserves the right to suspend or close a user account under the following circumstances without prior notice:
- Violation of any provision under these Terms and Conditions.
- Confirmation that registration information is false or misleading.
- Evidence of fraud, money laundering, or other illegal activities.
- Use of multiple accounts by the same individual.
- Requests from the relevant authorities in accordance with the law.
- Suspicious activity indicating system or bonus abuse.
In the event of account closure due to a violation, p569 reserves the right to forfeit any bonuses or wins obtained through illegitimate means. The original deposit balance may be refunded at p569's discretion upon completion of the investigation.
10Limitation of Liability
To the extent permitted by applicable law, p569 shall not be liable for any direct, indirect, incidental, special, or consequential losses arising from the use of or inability to use the platform, including but not limited to:
- Financial losses arising from gaming activity on the platform.
- Service disruptions due to maintenance, technical issues, or circumstances beyond our control.
- Unauthorised access to your account resulting from your own negligence.
- Data or information loss caused by technical failure.
p569 is committed to keeping the platform running smoothly 24/7. However, unavoidable technical disruptions may occasionally occur, and p569 will work to resolve them as quickly as possible.
P569's maximum liability to any user under any circumstance shall not exceed the total net deposits made by that user in the 30 days preceding the claim.
11Amendment of Terms
P569 reserves the right to amend these Terms and Conditions at any time. Any material changes will be communicated to members via their registered email or in-platform notification at least 7 days before the amendments take effect.
Amended Terms will be published on this page with the latest update date. Continued use of the platform after the effective date of any amendment constitutes your acceptance of the amended Terms.
We encourage you to review this Terms and Conditions page periodically to ensure you are always aware of the latest terms governing your use of the p569 platform.
If you do not agree with any amendments made, you have the right to close your account before the effective date of the amendment by contacting our support team.
12Contact Us
If you have any questions, concerns, or complaints regarding these Terms and Conditions or your use of the p569 platform, please contact our team through the following channels:
- Live Chat: Available 24 hours a day, 7 days a week via the chat icon at the bottom corner of the platform.
- Support Email: [email protected] (responded within 24 hours)
- FAQ Page: Please visit FAQ page for answers to frequently asked questions.
The p569 support team operates fully in Bahasa Melayu and is ready to help you resolve any account, transaction, or game-related issues quickly and professionally.
For official complaints, please provide full details including your account number, date of the incident, and a thorough description of the issue so our team can resolve it more effectively.