Privacy Policy p569

1Introduction

Welcome to the p569 Privacy Policy. The p569 platform, accessible at https://p569.vu and through the p569 mobile app, is fully owned and operated with a strong commitment to user privacy protection.

This Privacy Policy transparently explains how p569 collects, uses, stores, discloses, and protects your personal information when you use our platform. It also outlines your rights regarding that personal data and how to exercise them.

P569 complies with Malaysia's Personal Data Protection Act 2010 (PDPA) and international best practices in data protection. If you have any questions about this Privacy Policy, our team is ready to assist through the channels listed in the final section of this document.

2Information Collected

P569 collects various types of information to ensure the platform operates smoothly and securely. The information we collect falls into three main categories:

A. Information You Provide Directly

• Full name as stated in official identification documents.
• Active email address and mobile phone number.
• Date of birth for age verification (18 years and above).
• Current residential address in Malaysia.
• Bank account or e-wallet number for financial transaction purposes.
• KYC documents such as a copy of your MyKad or passport when required.
• Information submitted when contacting our customer support team.

B. Information Collected Automatically

• IP address and general IP-based location data.
• Device type, operating system, and browser version used.
• Session data including pages visited, time spent, and navigation patterns.
• Transaction logs and in-platform gaming activity history.
• Technical information automatically transmitted by your device.

C. Information From Third Parties

• Verification data from registered third-party KYC service providers.
• Information shared by payment partners for transaction verification purposes.
• Aggregated analytics data from authorised analytics service providers.

3How We Use Your Data

Information collected by p569 is used for the following lawful and transparent purposes:

If you have consented to receiving promotional communications, you may withdraw that consent at any time via your account settings or by contacting our support team. Withdrawal of consent does not affect the validity of any processing carried out prior to the withdrawal.

4Information Sharing

P569 does not sell, rent, or transfer your personal data to third parties for their own marketing purposes. However, in the following limited situations, we may share your information with trusted parties:

• Payment Service Provider: Payment processing partners such as DuitNow, FPX, Touch 'n Go, Boost, and GrabPay receive only the information necessary to process your transactions.
• Integrated KYC Provider: A third-party identity verification platform used to authenticate your identification documents during the KYC process.
• Technical Infrastructure Provider: Cloud and hosting service providers that help operate the p569 platform securely and reliably.
• Regulatory & Governing Authorities: When required by Malaysian law or a valid court order, p569 will disclose the necessary information to the relevant authorities.
• Fraud Prevention: In situations where there is strong evidence of fraud or illegal activity, p569 may share relevant information with the necessary parties for investigation purposes.

If p569 is involved in any merger, acquisition, or asset sale, user data may be transferred as part of the relevant business assets. Users will be notified via an in-platform notification or email before any such transfer takes place.

5Cookies & Tracking Technologies

P569 uses cookies and similar tracking technologies to enhance the user experience, analyze platform performance, and deliver relevant content. The following are the types of cookies we use:

• Essential Cookies (Required): Required for core platform functions such as login, session verification, and security. These cookies cannot be disabled.
• Performance Cookies: Helps us understand how users interact with the platform through anonymised statistical data for improvement purposes.
• Functional Cookies: Saves your preferences such as language settings, display themes, and favourite game selections.
• Analytics Cookies: Used by authorised third-party analytics tools to measure platform effectiveness and identify areas for improvement.

In addition to cookies, p569 also uses tracking technologies such as web beacons and pixel tracking to monitor interactions within notification emails you receive. This data is used solely to measure the effectiveness of our communications and improve the content delivered to you.

6Data Security

P569 continuously invests in robust security infrastructure to protect your personal data from unauthorized access, disclosure, alteration, or destruction. The key security measures we employ include:

• 256-bit SSL/TLS encryption for all communications between your device and p569 servers.
• Encryption of sensitive data in databases using industry-standard encryption algorithms.
• Two-factor authentication (2FA) is available for all user accounts.
• 24/7 system monitoring by the p569 IT security team to detect suspicious activity.
• Strict role-based access control — only authorised personnel may access user data.
• Regular security audits conducted by qualified independent third parties.
• Tested and verified security incident response procedures.

If you suspect any unauthorized activity on your account or have security-related concerns, please contact our support team immediately. We will take prompt action to investigate and resolve the issue.

7User Rights

As a p569 platform user and an individual whose personal data is processed by us, you hold the following rights under Malaysia's PDPA and p569's internal policies:

• Right to Access: You have the right to know what personal data we hold about you and how it is used. Data access requests will be processed within 14 business days.
• Right to Rectification: You may request that we correct or update any inaccurate or incomplete personal data held in our records.
• Right to Erasure: In certain circumstances, you may request deletion of your personal data, subject to our record-keeping obligations under applicable law.
• Right to Restriction of Processing: You may request that we restrict the processing of your data under certain circumstances, such as during a data accuracy verification process.
• Right to Object: You may object to the processing of your data for direct marketing purposes at any time without providing a reason.
• Right to Data Portability: You have the right to receive your personal data in a machine-readable format for transfer to another service provider.

8Data Storage

P569 retains your personal data for as long as necessary to fulfill the purposes stated in this Privacy Policy, or as required by applicable Malaysian law.

• Active Account Data: Retained for the duration your account remains active and for any additional period required following account closure.
• Financial Transaction Records: Retained for a minimum of seven (7) years in accordance with Malaysian accounting and financial legal requirements.
• KYC Documents: Retained for the period specified by the relevant regulatory body, typically no less than five (5) years.
• Security Logs: Retained for 90 days for security incident investigation and fraud prevention purposes.
• Support Communication Data: Retained for two (2) years for reference and service quality improvement.

Once the retention period expires, your personal data will be securely deleted or anonymized using methods that ensure the data cannot be recovered or re-identified.

9Third-Party Links

The p569 platform may contain links to third-party websites or services in certain contexts. The p569 Privacy Policy does not apply to those third-party websites or services.

Third-party service providers integrated with the p569 platform — such as payment processors and KYC providers — each maintain their own privacy policies. However, p569 ensures that all relevant third parties comply with data protection standards equal to or higher than those we uphold.

10Minors

The p569 platform is strictly for adult users aged 18 and above. p569 does not intentionally collect or process personal data from individuals under the age of 18.

Parents or guardians who suspect their child has registered on the p569 platform without permission are encouraged to contact our support team immediately. We will investigate and take appropriate action as quickly as possible.

11Policy Amendments

P569 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform improvements. Any material amendments will be communicated to you via:

• In-platform notifications on p569 upon login.
• Email to your registered address at least 7 days before the amendment takes effect.
• Updates the "Last Updated" date at the top of this page.

Continued use of the platform after the effective date of any amendment constitutes your acceptance of the updated Privacy Policy. If you do not agree with the changes made, you have the right to close your account before the amendment takes effect.

12Contact Us

If you have any questions or concerns, or wish to exercise your rights regarding personal data, please contact the p569 privacy team through the following channels:

• Live Chat: Available 24/7 via the chat icon at the bottom corner of the platform — the fastest way to get immediate assistance.
• Email: [email protected] — personal data requests will be processed within 14 business days.
• FAQ: Visit FAQ page for answers to frequently asked questions about privacy and account security.

To expedite the processing of personal data requests, please state the type of request (access, correction, deletion, etc.), your registered account number, and a brief description of the issue. This information allows our team to resolve your request more efficiently.